Problem

The solution is designed for companies with retail points of sales and service outlets, the employees of which communicate with customers daily: retail, finance, gas stations, pharmacy chains, etc.

Classical learning options (group sessions, face-to-face with a trainer) are challenging to organize and do not ensure sufficient skill reinforcement. Speech simulators are ineffective because they cannot adjust to the context of the dialogue. Modern VR solutions are good at reinforcing skills but expensive and have infrastructure constraints.

Solution

The platform allows you to create and launch interactive simulators with an AI-powered virtual 3D interlocutor. The system can run on PCs, smartphones, VR glasses, and other devices. An NLP neural network understands the meaning, measures the speed rate, detects obscene and filler words, giving recommendations to a trainee. The platform can be integrated with any LMS system and customized to build a final report on the competencies of all employees.

Result:

•  
• Increasing cross-sales by 10+%
• Increasing the average check by 10-15%
• New employees achieve required performance rates 2x faster
• Increasing customer satisfaction metrics (NPS, CSI) by 30%
• Training four times as many employees at the same cost

Implementation stages

DEMO

Demonstration of platform features, discussion of use cases (1 day)

SCENARIO

Feasibility study based on the discovered customer issues (1 to 2 days)

CASE

Describing a use case with an expert and developing 3-5 scripts (1 to 2 days)

PILOT PROJECT

Pilot implementation of the solution (7 days)

Scaling

Scaling