Frontline Workers – the important part of business’s digital transformation
On the morning of February 18, 2022, Softline Vietnam successfully organized a webinar with the theme “Frontline Workers – the important part of business’s digital transformation” with the participation and spirited discussion of more than 100 attendees that come from different companies across the country.
In this webinar, Softline provides businesses with effective remote working solutions, focusing on the new features of two Microsoft Teams and Microsoft Viva tools created for millions of frontline workers. These are two communication platforms and integrated solutions that support connectivity and increase work efficiency for businesses' frontline workforce, allowing frontline workers to easily exchange information with one another, connect with applications to interact with customers, and speed up the working process in a more simple and intuitive manner.
There are about 2 billion frontline workers around the world, accounting for 80% of the global workforce. This is a very crucial section of the business that interacts, works directly with customers or the general public by providing services, support or selling products. They represent the brand of the organization and make the difference in the customer’s experience of the businesses, especially they contribute to communicating company strategies to customers in a timely and effective manner.