Main Tech support from Noventiq

Tech support from Noventiq

High Quality Tech support you need when working from home full-time

With many people facing a long stint of self-isolation, remote working needs to be as easy as possible.

Times are changing in the business world, take advantage of home offices to continue your

Users are facing a new normal today as they find themselves either in imposed or self-selected isolation. Not working inside a real estate office means agents are confronting a flurry of new tech challenges. Gone is the ability to turn to a tech-savvy colleague in your office to help solve a technical glitch. Setting up a new home office or adding more technology to an existing one is now commonplace.

WITH THE CORONAVIRUS PANDEMIC RESULTING IN MORE AND MORE OF US BEING ASKED TO WORK REMOTELY, IT’S TIME TO GET TO GRIPS WITH WHAT’S REQUIRED FOR WORKING FROM HOME FOR MORE THAN JUST A DAY AT A TIME.

WHY DO OUR CUSTOMERS TRUST NOVENTIQ TECH SUPPORT?

— Easy to contact our technical support engineer via any preferred means of communication

— Flexible pricing

— Prompt response; down to 1-hour minimal response time

Does Noventiq have the IT tech support services that your business needs?

The answer is absolutely yes!

Once you figure out what new technology you will need in your home office, you will have more questions. It is likely you would benefit from step-by-step guidance that an experienced and friendly Noventiq analyst can provide you.

Noventiq is ready to answer all of your questions and remotely provide you with the personalized guidance and reassuring advice to make the transition to home full-time a less stressful experience.

Get outsourced IT support for your home office!

Noventiq Technical support for the remote offers is a service designed and structured to become an uninterrupted extension of your IT team, no matter what the moment is or where you are, we provide you with the knowledge and experience necessary to assist you immediately and in the long term, ensuring that your team is supported by with the experts in Always ON VPN, VDI, Azure Ap proxy, WVD, MDM etc.

We have committed engineers, support in local languages, access 24 hours a day, 7 days a week, 12 months a year and an exclusive team of experts who receive continuous training to meet the needs of our customers and stay updated with the latest technologies and products.

3 possible packages to fulfill any of your requirements:

Service level	BASIC	STANDARD	PREMIUM
Support time	8x5	24x7 for severity A	24x7
Contact method	Phone, Email, ServiceDesk	Phone, Email, ServiceDesk	Phone, Email, ServiceDesk
Severity-based Response time Maximum time to start troubleshooting after receiving information	A: 2 hours B: 4 hours C: 8 hours	A: 2 hours B: 4 hours C: 8 hours	A: 1 hours B: 2 hours C: 4 hours
Corrective Support	Email consultations Remote connection	Email consultations Remote connection	Email consultations Remote connection
Support Level	L1, L2	L1, L2, L3	L1, L2, L3, L4 + vendor support
Advisory support Consultations on installation, configuration, and basic administration questions	✓	✓	✓
Assistance in installation and configuration		✓	✓
The number of requests to resolve	Unlimited	Unlimited	Unlimited
Product Updates		✓	✓
Reporting		quarterly	online dashboard
Project Manager		Shared	Shared
Covered components	Always ON VPN Windows Server, Windows 10 OS), Azure Ap Proxy + SSP (Azure AD application proxy, Azure AD SSPR), WVD (Remote desktop, Windows Server, Azure AD, Windows 7/10, O365), MDM (Windows 10, iOS, Android, InTune, Workspace One), Teams	Always ON VPN Windows Server, Windows 10 OS), Azure Ap Proxy + SSP (Azure AD application proxy, Azure AD SSPR), WVD (Remote desktop, Windows Server, Azure AD, Windows 7/10, O365), MDM (Windows 10, iOS, Android, InTune, Workspace One), Teams	Always ON VPN Windows Server, Windows 10 OS), Azure Ap Proxy + SSP (Azure AD application proxy, Azure AD SSPR), WVD (Remote desktop, Windows Server, Azure AD, Windows 7/10, O365), MDM (Windows 10, iOS, Android, InTune, Workspace One), Teams
Service period	3, 6, 9, 12 months	12 months	12 months

We are trusted by our customers and partners

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We have rich international experience and extensive local resources. And, they helped us win over very serious competitors and offer a comprehensive solution meeting all customer’s requirements at a reasonable price. Much attention was paid to the customer wishes to ensure maximum benefit within a limited budget. Even before the conclusion of the contract, we took up the solution of the problem arising in the customer’s infrastructure, which confirmed the high level of technical expertise and readiness to come to the rescue quickly.

This project once again demonstrates that customers trust the professionalism and expertise of the Softline’s team.

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Ilya Anzhiganov, Head of Regional Representation, Noventiq

Noventiq’s support services are clear, accurate and fast. All implementation guidelines are effective for our system operation. We believe we have the right choice when signing contract with Noventiq.

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Mr. Choi Jong Pil, Director of Hanoi Branch, Lotte Data Communication