Problems

The need to improve the customer experience:

• Making payments quicker and more straightforward
• Improving the quality of service
• Enhancing the loyalty programs
• Low efficiency and high cost of customer retention with standard tools.

Solution

We offer a terminal for face recognition payment, a data processing server and an online account for administration, and a mobile app for customers. Basic functions include payment without banking cards and cell phones—the system "recognizes" the buyer and pays for purchases taking into account the discounts on the attached loyalty cards. Advanced functions include additional loyalty program management, predictive analytics, and event marketing tools.

Result

Improved payment experience, higher average check, increased customer loyalty, and reduced cost of customer retention.

Implementation stages

DEMONSTRATION

Demonstration of solution capabilities, discussion of goals and objectives (1 week)

ASSESSMENT

Feasibility study based on the discovered customer issues (1 to 3 days)

PILOT PROJECT

Pilot implementation of the solution (1 to 3 months)

SCALING

Solution deployment and scaling