As part of technical support of Microsoft solutions, the Noventiq’s team ensures uninterrupted operation and development of IT services of subdivisions of the South Korean conglomerate Lotte Group in Vietnam.

As part of technical support of Microsoft solutions, the Noventiq’s team ensures uninterrupted operation and development of IT services of subdivisions of the South Korean conglomerate Lotte Group in Vietnam.

The Company needed to establish continuous technical servicing to promptly resolve all issues related to Microsoft product support without increasing the number of IT specialists employed. The client needs to improve the IT infrastructure operation, to ensure round-by-clock DC operation and reduce downtime, mitigate risks of service unavailability, need expert level support. On a competitive basis, Noventiq, which had established itself as a reliable partner in the global market having all necessary Microsoft competencies, was chosen as a service provider.

Noventiq analyzed customer’s expectations and the business-impact that different customer’s systems has on its operations. As result, Noventiq proposed comprehensive expert-level support with 24x7 reactive response and preventive maintenance for the most critical systems, differentiated prompt response time commitment

«We have rich international experience and extensive local resources. And, they helped us win over very serious competitors and offer a comprehensive solution meeting all customer’s requirements at a reasonable price. Much attention was paid to the customer wishes to ensure maximum benefit within a limited budget. Even before the conclusion of the contract, we took up the solution of the problem arising in the customer’s infrastructure, which confirmed the high level of technical expertise and readiness to come to the rescue quickly.
This project once again demonstrates that customers trust the professionalism and expertise of the Noventiq’s team», says Ilya Anzhiganov, Head of Regional Representation, Noventiq.

Under the contract concluded, the Noventiq’s team provides 24/7 technical servicing of Hyper-V, Windows Server and SQL Server products. Proactive support activities make it possible to optimize the customer’s expenses and to promptly respond to all challenges related to the operation and efficiency of Microsoft solutions.

«Noventiq’s support services are clear, accurate and fast. All implementation guidelines are effective for our system operation. We believe we have the right choice when signing contract with Noventiq”, says Mr. Choi Jong Pil, Director of Hanoi Branch, Lotte Data Communication.

Lotte Data Communication is a service company that manages the IT environment of Lotte Corporation’s facilities in Vietnam.